Losing the paper doesn’t mean starting over. Your record stays with the NBI, so you get a new clearance by renewing, and you don’t need an affidavit of loss to do it. The fastest options are the eGovPH app, which also shows a digital copy of your latest clearance; online renewal with delivery, if you have a photo or copy showing the NBI ID number; or a branch renewal through your existing NBI account.
There’s no published reprint service for lost clearances, so plan on a renewal. It costs ₱155–₱160 at a branch or ₱160 for an eGovPH pick-up, and more if you have it delivered.
| Your situation | Best way to replace it |
|---|---|
| You have a verified eGovPH account | Renew in the eGovPH app. Your latest clearance also shows there as a digital copy |
| You have a photo or copy of the lost clearance | Renew online with delivery, using the NBI ID number on it |
| You have neither | Renew at a branch through your existing NBI account |
| Your name or other details have changed | Renew at a branch, with the PSA document for the change |
| You need it as soon as possible | Renew at a branch: same day if your name has no HIT |
We are not the NBI. This is an independent guide. Renew only at clearance.nbi.gov.ph, in the official eGovPH app or at an NBI branch. Nobody can sell you a “reprint” of your clearance.
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Check what you still have first
A photo or copy: Look through your phone’s photos, emails where you sent a scan, and copies you gave an employer or agency. A copy won’t replace the original where an office needs the paper, but it shows the NBI ID number you need for online renewal.
The digital copy in eGovPH: If you have a verified eGovPH account, open the NBI Clearance service in the app. It shows a digital copy of your most recent clearance, stamped EXPIRED if it’s past its validity. Whether an office accepts that digital copy is up to the office, so ask before you rely on it.
Whether it had expired anyway: If the lost clearance was expired or close to it, you’d need to renew soon regardless. Each clearance is valid for one year from its issue date, and the new one gets a full year of its own.
Three ways to get a new clearance
Option 1: Renew in the eGovPH app
This is the easiest route if your eGovPH account is verified, because it doesn’t need the old paper or its NBI ID number. The app finds your record through your account.
- In the eGovPH app, go to NGAs → National Bureau of Investigation → NBI Clearance.
- Check the details of your latest clearance, then choose to renew.
- Pick delivery or pick-up at an NBI office.
- Pay in the app and keep the reference number.
Pick-up costs ₱160 in total; delivery adds ₱200 in Metro Manila or ₱350 elsewhere. Our guide to renewing your NBI clearance on eGovPH has every screen.
Option 2: Renew online with delivery
If you have a photo or copy of the lost clearance, use the NBI ID number printed on it. You can renew your NBI clearance online if it was issued after 2014 and none of your details have changed. The new one is delivered within about 3–7 working days in Metro Manila and Luzon, and 7–10 in the Visayas and Mindanao.
Option 3: Renew at a branch
Log in to your existing NBI account at clearance.nbi.gov.ph, update anything that’s changed, book a slot and pay. At the branch, bring your reference number and two valid IDs. Staff take a new photo and fingerprints, and if your name has no HIT, you leave with the clearance the same day. Our guide to renewing at an NBI branch covers it step by step.
If you can’t get into your old account
Reset your password with Forgot Password on the login page rather than opening a second account. If your old email no longer works, here’s what to do if you can’t log in.
Which option is quickest and cheapest?
| Option | What you need | Total cost | How long |
|---|---|---|---|
| eGovPH, pick-up | A verified eGovPH account | ₱160 | Collect it at an NBI office |
| eGovPH, delivery | A verified eGovPH account | ₱360 in Metro Manila, ₱510 elsewhere | Courier delivery |
| Online renewal with delivery | NBI ID number, clearance issued after 2014, no changes | ₱355–₱360 in Metro Manila, ₱505–₱510 elsewhere | 3–7 working days in Metro Manila and Luzon, 7–10 in the Visayas and Mindanao |
| Branch renewal | Your NBI account and two valid IDs | ₱155–₱160 | Same day without a HIT; usually 5–10 working days with one |
For the full breakdown of each amount, see how much an NBI clearance costs.
What you don’t need
- An affidavit of loss or a police report. They aren’t among the renewal requirements.
- A new account. Use your existing NBI account, so your application is linked to your record.
- To wait for the lost clearance to expire. You can renew any time.
- A fixer. Every option above is done by you, through official channels.
If you lost it while abroad
Online renewal delivers only to addresses in the Philippines, so have it sent to a family member who can forward it or keep it for you. If you can’t renew online, our guide to getting an NBI clearance from abroad covers the fingerprint-card route through a Philippine embassy or consulate.
Protect your next clearance
- Photograph it the day you get it, and keep the photo in cloud storage as well as on your phone.
- Write down the NBI ID number somewhere separate from the paper.
- Give employers a copy when that’s acceptable, and keep the original yourself.
- Renew through eGovPH next time if you can. The app keeps a digital copy of your latest clearance.
FAQs: lost NBI clearance
There’s no published reprint service for lost clearances. The reliable way to get a new paper clearance is to renew, in eGovPH, online or at a branch.
No. An affidavit of loss isn’t among the renewal requirements. Renew the usual way.
Yes. Renew in the eGovPH app, which doesn’t ask for it, or at a branch through your existing NBI account.
The same as a renewal: ₱155–₱160 at a branch, ₱160 for an eGovPH pick-up, or more if you choose delivery.
It depends on the office. The app shows your latest clearance, but whether an employer or agency accepts that copy is its decision, so ask first.
Use the newest one. It has the latest issue date and the longest validity left.
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