How to Reschedule or Cancel Your NBI Appointment

Something unexpected came up and you can’t make your scheduled NBI Clearance appointment? It’s a common situation, but when you check the NBI portal, you’ll notice there isn’t a simple “reschedule” or “cancel” button.

Don’t worry—you haven’t lost your payment. The NBI has a specific and flexible way of handling missed appointments. This guide will explain the official policy and the exact steps you should take.

Can You Reschedule Your NBI Appointment? The Official Answer

The direct answer is: No, you cannot formally reschedule your appointment to a different date or time through the NBI online portal after you have paid. The system locks in your chosen slot.

However, the NBI provides a built-in, flexible alternative for anyone who misses their original schedule.

The Solution: Using the 15-Day Grace Period

This is the official NBI policy for missed appointments and the key to “rescheduling” your visit.

How it works: If you miss your original appointment date, your payment and reference number will remain valid for 15 calendar days after your scheduled date. You can go to the same NBI branch you originally booked on any of its working days within this 15-day grace period.

Step-by-Step Guide for a Missed Appointment:

1. Let your original appointment date pass. You don’t need to do anything online.
2. Choose a new day within the next 15 days that works for your schedule.
3. Go to the same NBI branch that you originally booked. You cannot go to a different one.
4. Present your original reference number and proof of payment to the NBI personnel. They will process your application as normal.

Can You Cancel Your NBI Appointment and Get a Refund?

The direct answer is: No, you cannot cancel your appointment, and all NBI Clearance payments are strictly non-refundable.

Once you have paid the ₱155 fee, the transaction is considered final. You cannot get your money back, which is why it’s best to use the 15-day grace period if possible.

What If You Need a New Date or a Different Branch?

What if you can’t make it to the same branch within the 15-day grace period, or you need to move your appointment to a completely different location?

In this situation, your only option is to forfeit your old application and payment.

1. Let the 15-day grace period expire completely. Your old reference number will become invalid.
2. After it has expired, you will need to start a brand new application on the NBI portal. This may require using a new email address.
3. Book a new appointment at your new preferred date and branch, and pay the ₱155 fee again.

Frequently Asked Questions (FAQ)

Conclusion

While the NBI portal lacks a formal “reschedule” button, the 15-day grace period provides a very flexible solution for most situations. The key is to remember that you must visit the same branch within that timeframe. If that’s not possible, starting a new application is the only way forward.