It’s a frustrating moment: you’ve just received your new NBI Clearance, but as you review it, your heart sinks. You spot a typo—a misspelled name, an incorrect middle initial, or the wrong birthdate.
Don’t panic. While this is a serious issue that needs to be fixed, there is a clear and official procedure to get a corrected version. This guide will walk you through the exact steps to resolve the error and secure an accurate NBI Clearance.
You cannot alter, erase, or use correction fluid on your printed NBI Clearance, as any tampering will invalidate it. The only official way to fix the error is to apply for a brand new clearance.
This is because the mistake is tied to your original application data. A fresh application is needed to create a new, correct record. (This is different from fixing a mistake before you pay; for that, see our guide on How to Correct a Mistake on Your NBI Online Application.
To get your new application approved, you must bring an original document as definitive proof of the correct information. The most important documents are:
- PSA-Authenticated Birth Certificate (to correct your name, middle name, or birthdate).
- PSA-Authenticated Marriage Certificate (if the error relates to your married name).
Step-by-Step Guide to Getting Your Corrected Clearance
Step 1: Start a Brand New Application Online
You will need to begin the entire process again. For a full walkthrough, follow our 2025 Updated Guide to NBI Clearance Online.
- Go to the NBI Clearance website and register for a new account. It’s often best to use a different email address to avoid conflicts with your old application.
- During registration, be extra careful to enter all your personal details 100% correctly as they appear on your PSA Birth Certificate.
- Schedule a new appointment and pay the ₱155.00 fee again.
Step 2: Prepare All Your Documents for the Appointment
Gather the following original documents:
- Your new NBI Reference Number and proof of payment.
- Your original PSA-Authenticated Birth Certificate (or Marriage Certificate).
- Two (2) original valid IDs.
- The old, incorrect NBI Clearance certificate.
Step 3: Attend Your Appointment and Explain the Situation
On your appointment day, go to the NBI branch. During the verification step, present all your documents to the NBI personnel and calmly explain the situation:
“Good day. I am here for my new application. My previously issued clearance had an error in my name/birthdate, so I am reapplying to have it corrected. I have brought my original PSA Birth Certificate and the old clearance for your verification.”
The NBI officer will compare the incorrect clearance with your PSA certificate to confirm the error. Once verified, they will proceed with capturing your biometrics for the new, correct application.
Frequently Asked Questions (FAQ)
Yes. Because this is treated as a completely new transaction in the NBI system, the standard fee of ₱155.00 applies.
Yes, you can book your new appointment at any NBI branch that is convenient for you, including the one you visited previously.
Conclusion
Discovering a mistake on a freshly printed document is stressful, but it is fixable. By patiently following the official procedure—starting a new application, paying the fee again, and bringing your original PSA certificate as undeniable proof—you can efficiently resolve the issue and walk away with a correct and valid NBI Clearance.
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