Your NBI reference number appears on the portal right after you book your slot and choose how to pay. If you closed that screen, log in at clearance.nbi.gov.ph and open Transactions: your applications are listed there with their reference numbers and payment status. If you’ve already paid, the number is also on your payment receipt.
Can’t log in? Reset your password with Forgot Password on the login page, then check Transactions. Don’t open a new account just to get a new number.
| When | Where to look |
|---|---|
| Right after booking | The payment screen, once you choose how to pay |
| Any time later | clearance.nbi.gov.ph → Transactions |
| After paying | Your GCash, Maya, bank, 7-Eleven or Bayad receipt |
| At the branch | Your screenshot, a printout or the portal’s QR code |
| eGovPH renewals | Inside the eGovPH app |
We are not the NBI. This is an independent guide. Log in only at clearance.nbi.gov.ph, and never share your password or send your reference number to anyone offering to “fix” your application.
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Where the reference number first appears
The portal creates your reference number at the end of the booking process. After you fill in your details, pick a branch, date and time slot and choose a payment method, the portal shows the reference number with the amount to pay. If you haven’t got that far yet, our step-by-step NBI clearance guide takes you through the application.
Save it straight away
- Take a screenshot of the screen that shows the reference number and the total.
- Write it down as well, copying every letter and digit exactly.
- Keep the QR code if the portal shows one. The NBI accepts a printed or digital reference number, or the QR code, at the branch.
How to find it again in your NBI account
The reference number is saved in your account, so closing the browser doesn’t lose it.
Step 1 — Log in at clearance.nbi.gov.ph
Sign in with the email address and password you registered with. If you’ve forgotten the password, see the section on logging in below.
Step 2 — Open Transactions
Go to Transactions. It lists the applications you’ve made, each with its reference number, appointment details and payment status.
Step 3 — Pick the right application
Find the application for the appointment you’re planning to attend, then copy or screenshot its reference number.
If there’s more than one
Use the one with the branch, date and time slot you intend to keep. If you booked more than once by mistake, pay for only one booking. Paying for the wrong one won’t move the payment to the other.
What the status tells you
| Status | What it means |
|---|---|
| Pending | Not paid yet, or paid but not posted yet. Pay with this reference number, or wait for your payment to post |
| Paid | The payment has been posted. Bring this reference number to the branch |
Other places to find it
On your payment receipt
If you’ve already paid, the reference number you paid to is on the receipt. In GCash or Maya, open the payment in your transaction history; at 7-Eleven, Bayad or a bank, check the printed receipt. Our guide to NBI clearance payment methods explains what each channel gives you as proof of payment.
In your email and text messages
Search your inbox and messages for “NBI”. Payment confirmations from your e-wallet or payment channel, or any message from the portal, may show the number.
In the eGovPH app
If you renewed through the eGovPH app, the app shows the reference number for your renewal, and you’ll need it to follow up. Here’s how to renew your NBI clearance on eGovPH.
Can’t log in to your NBI account?
Reset your password: Tap Forgot Password on the login page and enter the email address you registered with. Open the reset link the portal sends, set a new password, then log in and go to Transactions. If the email doesn’t arrive, check your spam folder and make sure you typed the address correctly.
Don’t open a second account: A new account won’t show the application you already made, and booking again from it means paying twice. Recover your original account instead.
If you can no longer use your email: Try to recover the email account with your email provider first. If that fails, contact the NBI clearance helpdesk at (02) 8524-1277 or 0939 150 2880, with your full name, birth date and any payment receipt ready.
At the branch without your reference number: Staff use the reference number to pull up your application, so have it ready before you queue. If you forgot your screenshot, log in on your phone and show it from Transactions. Bring it together with the rest of the NBI clearance requirements, including two valid IDs.
Is it the reference number or the NBI ID number?: If the number you’re looking at is printed on an old clearance, it’s your NBI ID number, which is used for online renewal, not for payments or appointments. Here’s how the NBI ID number and reference number differ.
How long the reference number lasts: There’s no published time limit for paying, but your booking only counts once the payment posts, so pay within a day or two of booking and before your appointment date. After the status changes to Paid, you get 15 days’ leeway to visit the branch you chose; see what happens if you miss your NBI appointment.
FAQs: finding your NBI reference number
Log in at clearance.nbi.gov.ph and open Transactions. Your applications are listed there with their reference numbers and payment status.
No. The reference number is saved in your account under Transactions. Don’t book again, or you may end up paying twice.
Yes. The receipt from GCash, Maya, a bank, 7-Eleven or Bayad shows the reference number you paid to.
Yes. The NBI accepts a printed or digital reference number, or the QR code the portal shows.
No. The NBI ID number comes printed on a clearance you already have and is for renewing online. The reference number is for paying and for your branch visit.
Use Forgot Password on the login page to reset it through your registered email, then open Transactions.
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